Revolutionizing Corporate Learning with Dr. Heidi Kirby

Navigating the Evolving Landscape of Corporate Learning

Welcome to a world where corporate learning isn't just a buzzword, but a pivotal strategy for growth and innovation! In our latest podcast episode, I had the pleasure of chatting with Dr. Heidi Kirby, a visionary in the realm of customer education and corporate learning.

Heidi's Journey: From Concept to Execution

Heidi's background in customer education leadership and her creation of the Building Learning and Organizational Culture (BLOC) podcast set the stage for an insightful discussion. What truly stood out was her approach to developing a customer education program for a company that previously relied solely on extensive documentation. Her method? Implementing a Learning Management System (LMS), creating bite-sized courses, and offering diverse training sessions to cater to various customer needs.

The Art of Building Effective Learning Programs

Our conversation took an intriguing turn as we dived into the strategy behind developing a highly adopted customer education program. Heidi's approach was holistic, considering business goals, customer needs, and resource limitations. But it wasn't just about the content; it was about the people creating it. Heidi emphasized the importance of choosing the right roles to build a team that could leverage their diverse strengths effectively.

Accessibility: A Core Element of Learning

One key takeaway from our discussion was the significance of accessibility. This belief led Heidi and her team to part ways with a particular authoring tool, reaffirming their commitment to creating interactive and user-friendly courses.

Reflecting on Leadership and Organizational Culture

Towards the end of our conversation, Heidi shared her thoughts on the importance of right leadership and sufficient time for projects to succeed. Her passion for building teams and developing practical learning programs resonated deeply, highlighting the essence of her work.

Take Action in Your Learning Journey

Inspired by Heidi’s story? Take a moment to reflect on your organization's learning and development strategy. Are you making the most of your resources? How accessible are your learning programs? Consider these questions and start a conversation within your team. For more insights and actionable strategies, tune into this enlightening episode with Dr. Heidi Kirby!