Mastering System Transformation with Rebecca Lerch

The Art of Seamless System Overhauls

In our newest podcast episode, the spotlight is on Rebecca Lerch, former Vice President of Learning and Development and current Fractional CLO. Rebecca's story is one of transformation, innovation, and resilience, showcasing her expertise in navigating a massive core processing system overhaul.

The Challenge: A Holistic Learning Program

Rebecca's journey began with the daunting task of training every staff member on a new system. Her strategy? A comprehensive learning program crafted from scratch, tailored to diverse departments and roles. This involved a needs assessment, additional staffing, customized trainings, and valuable feedback from pilot tests.

Training Mastery: Engaging Employees Creatively

Rebecca's approach was nothing short of remarkable. She converted an old storage facility into training rooms, implemented scheduling software, and created an incentive badging program. This strategy not only ensured high participation but also minimized turnover and garnered positive staff feedback.

Empowering Employees Through Innovative Training Tools

Our conversation highlighted the importance of the right tools in facilitating effective training. From implementing new scheduling tools to improving internal communication, Rebecca demonstrated how to tailor training materials to different audiences successfully.

Embracing the Agile Approach

A key lesson from Rebecca's experience was the value of an agile approach in training. Incorporating feedback, making continuous improvements, and adapting to changing needs were central to the program's success.

Apply These Strategies in Your Organization

Are you facing a similar challenge of implementing a new system or training your staff on a complex process? Reflect on Rebecca's strategies and consider how you can apply them in your organization. How can you tailor your training to meet diverse needs? Think about these ideas, and for more in-depth insights, be sure to listen to our conversation with Rebecca Lerch!